Legal

Refund Policy

This policy explains effective guidance for Brainysaas purchases and subscriptions, including eligibility, processing timelines, and the fastest way to request support. Our goal is clear terms, fair handling, and a smooth path to resolution.

Last updated: September 13, 2026

Back to Home Email Support

Most refund requests receive an initial review update within 2 business days.

At a glance

Key refund rules in one view

  • Submit within 14 calendar days of a qualifying purchase or renewal charge.
  • Include invoice/order details and your account email so we can verify quickly.
  • Approved refunds are returned to the original payment source, typically in 5–10 business days.
  • Fees paid to third parties, taxes, and completed implementation services are generally non-refundable.
Customer-first support Transparent review

Policy overview

Refund eligibility and non-refundable scenarios

We keep this practical: if a purchase qualifies, we process it quickly. If it does not qualify, we explain why and suggest alternatives such as credits, plan adjustment, or cancellation scheduling.

Eligibility summary

Brainysaas accepts refund requests for qualifying purchases made directly through our billing channels, subject to review criteria below. To help you faster, share the billing date, payment proof, and the reason for your request at first contact.

Usually eligible

  • Request submitted within 14 calendar days from first purchase or recent renewal charge.
  • Duplicate or accidental double billing on the same account cycle.
  • Recurring technical issue that significantly blocks core use despite support troubleshooting.
  • Wrong plan purchase corrected promptly with minimal account usage.

Usually not refundable

  • Requests submitted after the 14-day window without billing error evidence.
  • Custom setup, migration, consulting, or onboarding work already delivered.
  • Taxes, compliance levies, currency-conversion charges, or third-party provider fees.
  • Accounts suspended for abuse, policy violation, fraud, or unauthorized activity.
Brainysaas may issue partial credit or a prorated adjustment at our discretion when service value has already been consumed. Credits are not guaranteed and depend on case review details.

Valid reasons checklist

Include at least one concrete reason so our support team can verify quickly.

  • Unexpected duplicate charge on your statement.
  • Critical feature inaccessible after support attempts.
  • Incorrect plan selected and corrected immediately.

Cancellation vs refund

Canceling stops future billing but does not automatically trigger a refund for past charges.

  • Cancel anytime to prevent next cycle billing.
  • For current-cycle refund, submit a separate request with billing proof.

Billing channel note

If your payment was made through a marketplace or reseller, that partner’s refund terms may apply first. Brainysaas will still guide you to the correct route.

Refund process

Step-by-step refund timeline

Follow these steps to keep processing smooth and traceable. Use the same account email used during checkout whenever possible.

Step 1 — Submit your request

Send your refund request with transaction details, purchase date, and reason. For faster validation, include the invoice ID and your account email used at purchase.

brainysaas@gmial.com 7200054876
  • Subject line recommendation: Refund Request - [Order ID]
  • Attach screenshots only if they help explain billing or product access issues.

Step 2 — Verification & eligibility check

Our team confirms payment source, request window, and account status. We may ask a short follow-up if a detail is missing from your first message.

  • Identity and ownership checks are used to protect customers from unauthorized refund attempts.
  • Typical verification window: 1 to 2 business days.
  • Support may suggest plan changes or credits if that resolves the issue faster.

Step 3 — Approval, partial credit, or decline

After review, we share a clear decision email with reasoning. If approved, you’ll receive confirmation of amount and payment method.

  • Approved requests proceed directly to refund processing.
  • Some cases may be handled as partial credit based on usage and delivery stage.
  • Declined requests include the specific reason so you have full context.

Step 4 — Bank and gateway processing

Once approved, Brainysaas initiates reversal to the original payment method. Posting times depend on card networks, UPI rails, and banking cutoffs.

  • Estimated settlement: 5 to 10 business days.
  • Final status confirmation is sent to your registered email.
  • Please keep reference emails until the amount appears in your account statement.

Contact & business details

Official business information for refund communication

Use the following details exactly when raising billing concerns or sharing supporting documents related to your Brainysaas purchase.

Registered contact block

Brand name Brainysaas
Support email brainysaas@gmial.com
Phone 7200054876
Address 2F, VGN Aviv Square, VGN Enclave, 4th st, Kamraj nagar, Gowarthangari, Avadi, chennai - 600054. TN
For quickest support, send all related details in a single thread. Multiple fragmented emails can delay verification.